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Why Partner With Us.
We deliver outcomes, not just services. Cost efficiency, talent quality, and seamless integration are at the core of everything we do.
Lifetime jobs created
Cost Savings
Years of experience
Clients
What Clients Outsource to Us
Back-Office Operations
Streamline essential processes like order management, reporting, and compliance monitoring, so your business runs smoothly behind the scenes.
Optimize Back Office
Customer Support
Multichannel, bilingual support across phone, email, and chat. We help brands improve response times, satisfaction, and retention.
Start Customer Support
Data Entry & Processing
Ensure accurate, efficient data entry and processing to keep your information reliable, organized, and actionable.
Start Customer Support
Finance & Accounting
From bookkeeping to payroll and financial reporting, we provide cost-effective support that reduces overhead and ensures compliance.
Explore Finance Solutions
Executive Assistants
Get dedicated executive support for scheduling, communication, and project coordination — freeing your leaders to focus on growth.
Find Executive Support
Specialized Industry Services
Access tailored expertise in Healthcare (HIPAA-compliant), Legal (LPO), Real Estate, and Professional Services, customized to industry needs.
See Industry Solutions
Tailor-Made Services
We design flexible, scalable outsourcing solutions built around your unique workflows and business priorities.
Customize Your Solution.webp)
Back-Office Operations
Streamline essential processes like order management, reporting, and compliance monitoring, so your business runs smoothly behind the scenes.
Optimize Back OfficeCustomer Support
Multichannel, bilingual support across phone, email, and chat. We help brands improve response times, satisfaction, and retention.
Start Customer SupportData Entry & Processing
Ensure accurate, efficient data entry and processing to keep your information reliable, organized, and actionable.
Start Customer SupportFinance & Accounting
From bookkeeping to payroll and financial reporting, we provide cost-effective support that reduces overhead and ensures compliance.
Explore Finance SolutionsExecutive Assistants
Get dedicated executive support for scheduling, communication, and project coordination — freeing your leaders to focus on growth.
Find Executive SupportSpecialized Industry Services
Access tailored expertise in Healthcare (HIPAA-compliant), Legal (LPO), Real Estate, and Professional Services, customized to industry needs.
See Industry SolutionsTailor-Made Services
We design flexible, scalable outsourcing solutions built around your unique workflows and business priorities.
Customize Your SolutionHow We Power Your Outsourced Teams
Employer of Record (EOR)
HR & Recruitment
HR Administration
IT & Tech Support
Talent Management
Datacenter infrastructure
Remote Work Setup
Secure Office Facilities
Data Security & Compliance
Datacenter infrastructure
How It Works
From discovery to delivery, our streamlined process ensures services integrate seamlessly into your business.
We listen, assess, and aling.
We build your custom team.
We monitor quality and iterate.
We grow with your business.
Frequently Asked Questions
Business Process Outsourcing (BPO) means contracting tasks such as customer support, data entry, or back-office operations to an external provider like Impact BPO. This lets your company focus on core activities while reducing costs and improving efficiency.
Quality is our top priority. We have dedicated QA teams that monitor performance, conduct regular audits, and use client feedback to continuously improve standards.
Yes, outsourcing significantly reduces costs by removing the need for in-house staff, equipment, and infrastructure. Our solutions are designed to maximize ROI without compromising on quality.
Absolutely. We use strict data protection protocols, including encryption, access controls, and regular security audits, to safeguard your information.
We serve companies of all sizes in industries such as law, healthcare, retail, finance, and technology. Each solution is tailored to the client’s unique needs and goals.
We are based in Honduras, Central America, offering a nearshore advantage with bilingual English-Spanish talent, cultural alignment, and cost-effective services. Our location also ensures convenient time zone overlap with the U.S. and direct flight access.
We work closely with your team through detailed onboarding, custom workflows, and ongoing collaboration. This ensures a seamless integration with your existing operations.
Why Our Clients Choose Us
“Resolution time is down 50% in 3 months.”
We wanted to share our positive experience with IMBPO. They have been a great asset to our company. By managing our back-office workload, our phone calls have decreased by 50%, providing us with more time to work on more important matters. Their partnership has been instrumental to our company. Communicating with them is simple, and if any issues arise, they respond and resolve them right away.
Michelle Figueroa
Advanced Pain Management Director
“Effortless scale. Incredible support.”
With Impact BPO, we have found a valued and now essential partner, helping us to improve and maintain excellence in our operations and relationships with our clients. I would recommend them for someone who is looking to scale up their business to the next level.
Dennis Suazo
Maximus Law, Legal Intake Specialist
“We grew 15× in just two years.n 50% in 3 months.”
I had the pleasure of working with Impact BPO and was thoroughly impressed with their professionalism and expertise. From the start, their team took the time to understand our company’s needs and culture, delivering qualified candidates who fit both the job requirements and our values. The recruitment process was efficient and seamless, and their clear, timely communication kept me informed every step of the way. I highly recommend Impact BPO to any business seeking a reliable, results-driven hiring partner. Their dedication has had a significant, positive impact on our team, and I look forward to continuing our partnership.
Jenny D. Samples
HR / Operations Manager, OnsYte Imaging
“Resolution time is down 50% in 3 months.”
We wanted to share our positive experience with IMBPO. They have been a great asset to our company. By managing our back-office workload, our phone calls have decreased by 50%, providing us with more time to work on more important matters. Their partnership has been instrumental to our company. Communicating with them is simple, and if any issues arise, they respond and resolve them right away.
Michelle Figueroa
Advanced Pain Management Director
“Effortless scale. Incredible support.”
With Impact BPO, we have found a valued and now essential partner, helping us to improve and maintain excellence in our operations and relationships with our clients. I would recommend them for someone who is looking to scale up their business to the next level.
Dennis Suazo
Maximus Law, Legal Intake Specialist
“We grew 15× in just two years.n 50% in 3 months.”
I had the pleasure of working with Impact BPO and was thoroughly impressed with their professionalism and expertise. From the start, their team took the time to understand our company’s needs and culture, delivering qualified candidates who fit both the job requirements and our values. The recruitment process was efficient and seamless, and their clear, timely communication kept me informed every step of the way. I highly recommend Impact BPO to any business seeking a reliable, results-driven hiring partner. Their dedication has had a significant, positive impact on our team, and I look forward to continuing our partnership.
Jenny D. Samples
HR / Operations Manager, OnsYte Imaging
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