Refund Policy

At IMBPO, we strive to provide quality services. Our refund policy is designed to be fair and transparent, outlining the circumstances under which refunds may be issued.

1. Circumstances for Refunds:

Payments for services are received in advance for a 30-day period. If the service is not provided due to the talent leaving the project or the client deciding not to continue with the talent, the remaining days will be credited to the next invoice or refunded.

2. Refund Request Process:

Initiating a refund request is simple. Send an email to your account manager expressing the need for a review of your account. We often proactively notify clients before they are even aware of any potential issues.

3. Refund Processing Time:

Refunds will be processed within 5 working days if not credited to the next invoice. We appreciate your patience as we ensure accuracy and completeness in the refund process.

4. Refund Method:

Refunds will be issued through a bank transfer to the account on record.

5. Contact for Refund Inquiries:

For any refund inquiries or to initiate the refund process, please contact your account manager directly.

6. Non-Refundable Fees:

Please note that there may be non-refundable fees or charges associated with specific services. Your account manager can provide details on any such fees.

7. Partial Refunds:

We do not typically offer partial refunds; however, each case is reviewed individually, and exceptions may apply.

8. Refund Review:

Refund requests are subject to review, and we reserve the right to deny refunds in cases that do not meet the criteria outlined in this policy.

9. Legal Considerations:

This policy is subject to any legal or regulatory requirements and may be updated accordingly.

For further assistance or inquiries related to refunds, please reach out to your account manager or CONTACT US.